Refund Policy
- PuckBoss is free. Refunds only apply to PuckBoss Pro.
- Cancel any time in the game. You keep Pro until the end of the period you paid for.
- Changed your mind about a new subscription? Ask within [14] days for a full refund.
- Forgot to cancel a yearly renewal? Ask within [7] days of the renewal.
Cancelling
In the game, open Settings → PuckBoss Pro → Manage subscription, and cancel there. Your subscription won't renew. Pro stays on until the end of the month or year you've paid for, then ends. Your leagues are never deleted.
Refunds
Your first purchase
If you're not happy with PuckBoss Pro, ask within [14] days of your first payment and we'll refund it in full and end the subscription. This applies once per person.
Renewals
Yearly: if a yearly subscription renewed and you meant to cancel, ask within [7] days of the renewal date for a full refund of that renewal. Monthly: monthly renewals aren't refunded, but you can cancel at any time so it doesn't renew again.
Partial periods
Apart from the cases above, we don't refund the unused part of a month or year after you cancel. You keep Pro until the period ends.
Billing mistakes
If you were charged twice, charged after cancelling, or charged in error, contact us and we'll fix it and refund the mistaken charge.
Your legal rights
This policy doesn't limit any refund or cancellation rights you have under the consumer protection laws where you live. [Lawyer: confirm wording for Quebec, the EU and the UK (digital content withdrawal rights)]
How to ask for a refund
Email support@puckboss.com from, or mentioning, the email address you used at checkout, and say which charge it's about. We aim to answer within 2 business days. Approved refunds go back to your original payment method; your bank usually shows them within 5–10 business days.
Gift and promo codes
Codes have no cash value and aren't refundable.